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1. BORROWING ITEMS FROM THE LIBRARY
2. FINDING ITEMS IN THE LIBRARY & USING THE LIBRARY CATALOGUE
3. USING THE LIBRARY E-RESOURCES (DATABASES, E-JOURNALS & E-BOOKS)
4. USING COMPUTERS LOCATED IN THE LIBRARY
5. THESES
6. ACCESSING OTHER LIBRARIES
7. FINDING AND USING JOURNALS AND JOURNAL ARTICLES
8. DVDs, VIDEOS, AUDIO MATERIALS, EXAM PAPERS & MICROFICHE/FILM
9. GETTING HELP
How do I borrow books from the Library?
How many books can I borrow at any one time?
How long can I borrow books for?
How do I know when my books are due back?
How can I renew my books?
I can't renew my books online. Why not?
What happens if I bring my books back late?
Can I pay fines online?
What is a recalled book?
My book was originally due back at the end of term/two weeks after I borrowed it, but I have received an email to say it is now due back earlier. Why can't I keep the book until the original date?
How do I reserve a book that is out on loan?
How will I know when the book I have reserved is ready for collection?
How do I borrow Short Loan Items?
The book I want is in the Short Loan collection. Can I book it for a certain time period in advance?
How do I cancel my Short Loan booking?
I am having trouble booking a Short Loan book. What is wrong?
Can I borrow books over the vacation?
How do I return a book?
I've lost my registration card. What should I do?
I've lost one of the books I borrowed from the Library. What should I do?
I returned all of my books to the Library, but when I check my Library record, it shows I still have one book out. What should I do?
I'm a new member of staff at the University. How can I borrow from The Library?
How do I use the Library photocopiers?
How do I find the book I want in the library?
The item I want is out on loan (e.g. Availability shows as "DUE 18.12.09"). How can I get hold of it?
What does "At Desk" mean?
What does "Just Catalogued" mean?
What does "Being processed for stock" mean?
What does Store A/B/C mean?
How do I know where to find the item I want in the Library?
I've found the classmark for the item I want. How do I know which floor to go to?
Where are items which have the classmark "XD"?
The item I want is not on the shelf, even though the catalogue says it is "In Library". What can I do?
I can't find the item I want on the catalogue. What can I do?
The item I want is shelved at "East 15". What should I do to get hold of it?
Complete Guide to The Library Catalogue
How can I find out the password for a particular database?
How do I get an ATHENS password?
Can I access a particular database from off-campus?
How do I get help in using a particular database?
I cannot access the online version of the journal I want. How do I get access?
I'm being asked for a password to access an online journal. What should I do?
I cannot download the pdf document I require. What can I do?
Can I download or print from an e-book?
Guide to accessing
e-resources in The Albert Sloman Library
Where can I access email/word processing facilities in the Library?
How do I change my network password?
How do I know how many printing credits I have left?
Where can I buy a voucher for printing credits?
Where will my printing come out in the Library?
My document has not printed. Why?
Can I access the University's wireless network from the Library?
Why can't I access online reading lists in the Course Materials Repository (CMR)?
How do I find out details of theses which have been produced by my department in the past?
How do I get access to theses once I have found one that I want to look at?
How do I look for theses produced by institutions other than the University of Essex?
I need to arrange to have my thesis bound. How do I go about this?
When I am at home during vacations, can I use my local University Library?
I've heard that the Library is a member of SCONUL Access. What benefits does that have for me as a student at the University?
Where can I find the most recent issues of journals?
How can I tell which volumes of a particular journal the Library has?
I've checked the shelves, but the issues of the journal that I want are not available? Where
are they?
I cannot access the online version of the journal I want. How do I get access?
I'm being asked for a password to access an online journal. What should I do?
The Library does not subscribe to the journal that I am interested in. What should I do?
How do I find journal articles on a particular subject?
How can I find out which films the Library has on DVD and video?
Where can I watch DVDs/videos in the Library?
How can I look at past exam papers?
I'm having problems watching a DVD. What is going wrong?
The catalogue says that the item I want to look at is on microfilm/microfiche.
How do I get hold of it, and where can I look at it?
I want to print out from microfilm/microfiche. How can I do that?
The Enquiry desk is located on the first floor and
can also be contacted by 'phone on 01206 873192
or
by email on libline (non-Essex users should add @essex.ac.uk to create a full e-mail address). If you are taking a course which is based at the
Southend
or the East 15 campus, please refer to the relevant pages on the Library
website. If you would
like assistance concerning researching your subject, you can contact one
of our Subject Librarians.
The Library Circulation Desk is
located on the ground floor & can be contacted
by 'phone on 01206 873183 or
by e-mail on circmail (non-Essex users should add @essex.ac.uk to create a full e-mail address).
Items can be renewed by 'phone using the renewals line on 01206 873187. |
