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What you can expect from the Library and what the Library expects from you
ENVIRONMENT & LIBRARY EQUIPMENT
LIBRARY MEMBERSHIP & BORROWING
SERVICES
REGULATIONS
SAFETY
ENQUIRIES, COMMENTS & SUGGESTIONS
- seek to provide an environment conducive to study.
- provide a variety of learning environments – clearly marked silent study
areas, the landings and stairwell for group work and areas with access
to networked PCs on all floors.
- provide a range of Library materials, including books, journals,
databases, microfilms and audio-visual material in support of the
learning, teaching and research of the University.
- ensure that all floors are cleared and tidied regularly.
- aim to re-shelve books within 1 working day*
treat Library users with courtesy and respect.
- implement regulations if users are found mutilating or defacing Library
materials or making undue noise in silent study areas.
- seek to provide a safe and secure learning environment.
- ensure that Library equipment is maintained in working order, including
photocopiers, printers, microfilm readers and audio-visual equipment and
take action to remedy faults with Library equipment as promptly as
possible.
- provide access and facilities to accommodate students with special
needs, such as an alternative lift to all floors and PCs designed for
wheelchair use on the Ground Floor.
- to take care of all the Library materials you use.
- to keep conversations to a minimum, and generally be as quiet as
possible.
- to use the upper-floor landings or the stairwell on the Ground Floor if
you are working in a group.
- not to use a personal stereo unless you are sure no-one else can hear
it.
- to switch off your mobile phone as soon as you enter the Library.
- not to talk in silent study areas.
- not to smoke in any part of the Library.
- not to eat or drink anywhere in the Library.
- not to damage or interfere with any Library equipment, including
computers, printers, photocopiers and AV equipment.
- not to use any personal item of mains-powered equipment (laptop
computers excepted) in the Library without the permission of Library
staff.
- to treat Library staff with courtesy and respect.
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- allow users to borrow their designated quota of books, unless they have
incurred significant penalties on their record.
- recall items for use by other Library users and will apply overdue
regulations at the return of overdue items.
- aim to process reservations within 1 working day*
- provide users with the facility to view their own loan records on the
Library catalogue web page and to reserve and renew items.
- provide a telephone loan renewals service at stated times.
- provide a book drop for users to return books to when the Library is
open for reference only, or at busy times.
- allocate books one of a variety of loan periods in order to maximise the
usefulness of the collections.
- provide the opportunity to request items not held in The Albert Sloman
Library via the Inter-Library Loans Service.
- aim to place inter-library loan requests within 3 working days*
- notify users if an item they have borrowed has been recalled or is
overdue.
- offer alternative means by which the Library can communicate with users.
- always to have your student card with you when you are in the Library.
- to show your student card to any member of the Library staff who asks to
see it at any time.
- never to lend your card to anyone else.
- to inform Library staff if you lose your student card.
- to take good care of all items you borrow.
- to bring borrowed items back to the Library on time.
- to pay any fines or penalties incurred by the late return of borrowed
items.
- to keep the Library informed of your preferred address for Library
notifications.
- to show all books (including your own) to Library staff before you pass
through the exit gate and to have your bag open for checking.
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- provide the facility to search the catalogue remotely, to access Library
services and to use electronic information services, where this is
permitted by licence agreements.
- provide access to photocopiers, microform readers and audio-visual
equipment, subject to current copyright regulations.
- provide up-to-date guides to its collections and services in printed
form and on the Library web pages.
- maintain a database of Library materials which appear on taught-course
reading lists sent to the Library and make it available through the
catalogue.
- aim to provide copies of all recommended course texts and journal
articles, where notified in a timely fashion by academic departments and
centres.
- provide Library induction tours open to all users at the start of each
academic year.
- provide training in the use of the Library and of specific information
resources, either by arrangement with academic departments or at the
individual’s point of need.
- aim to serve users at counters and enquiry desks within 4 minutes.
- aim to answer telephone enquiries within 30 seconds or provide an
answering service.
- aim to make new journal parts available for consultation within 1
working day* of arrival.
- aim to make items requested from the stores available within 1 working
day*
- aim to order urgently required course texts within 1 working day* of
notification.
- on receipt of course texts from suppliers, aim to make them available
within 3 working days*
- aim to check the Short Loan Collection during each vacation to ensure
accuracy of the online catalogue, and replace missing items to ensure
provision of course texts.
- aim to check a section of the main shelves of the Library once a year to
ensure accuracy of the online catalogue.
- aim to re-order items discovered missing from the Library within 1
working day* of discovery, where items are in demand or essential to
courses.
- to familiarise yourself with the Library and the services it offers by
reading the relevant guides and instructions provided in print and on
the Library web pages.
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- display a full set of Library Regulations on the Library web pages.
- advertise regulations that are of day-to-day importance in the Library,
particularly those concerning eating and drinking and the use of mobile
phones in the Library.
- to abide by the Library Regulations displayed on the Library web pages,
advertised around the Library and contained in the printed Library
guide.
- to photocopy material only as allowed by copyright regulations – see
relevant information displayed by photocopiers and on the Library web
pages.
- to print or download electronic resources only as permitted by the
appropriate licences.
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- clearly label all fire exits.
- draw attention to fire exits and evacuation procedure during Library
tours and visits.
- draw attention to guidelines for the safe and proper use of the
paternoster (continually moving) lift during Library tours and visits.
- to leave the Library immediately if the Fire Alarm sounds.
- to leave any part of the Library when you are asked to do so by Library
staff.
- to familiarise yourself with guidelines relating to the safe and proper
use of the paternoster lift and to abide by them at all times.
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- provide an Enquiry Desk service during core hours.
- provide the facility for users to make comments and suggestions via the
libline service on the Library web pages.
- aim to answer comments or suggestions made using this facility within 3
working days*
- provide the facility to suggest books for purchase via the online
suggestion form on the Library web pages.
- aim to order these suggestions within 7 working days* for
English-language material where available.
- talk to a member of staff at the Enquiry Desk.
- use the online comment facility on the Library web pages.
- contact the relevant Subject Librarian, in person, by phone or via
e-mail (click here
If you have any comments you would like to make regarding this charter,
please e-mail: libline
Non-Essex users should add @essex.ac.uk to create a full e-mail address.
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* Working day refers to Monday-Friday
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