Frequently Asked Questions

Q: How do I find out the meaning of this abbreviation on my (Law) reading list?

A: Some reading lists, in particular those relating to Law, use abbreviations rather than stating the whole title of the journal in which an article appears. To find out what the abbreviation stands for, look in Raistrick's Index to Legal Citations and Abbreviations (K 51) or Cardiff Index to Legal Abbreviations at http://www.legalabbrevs.cardiff.ac.uk/

Q: I have left personal items in The Library. Where can I find Lost Property? personal items in The Library. Where can I find Lost Property?

A: Property found on The Library premises should be handed in at the Service Desk on the Ground Floor. These are then passed to the Patrol Officers at the of the week and then retained at the Estate Management Helpdesk for six months, after which period if the item is still unclaimed it is disposed of. The University accepts no responsibility for property lost or damaged on University premises.

Q: How many books are there in the library?

A: There are over a million printed volumes in the Albert Sloman Library. Our website provides access to over 65,000 online books.

Borrowing Items from the Library

Q: How do I borrow books from the Library?

A: All students and staff are automatically registered with the Library. To borrow anything, you need your University student card, which is also your Library card. Look up the books you want on Encore (the Library search engine), find them on the shelves and then take them to the self-service machines on the Ground Floor where you can check them out.

Q: How many books can I borrow at any one time?

A: University students and staff can borrow an unlimited number of books.

Q: How long can I borrow books for?

A: Some books have fixed loan periods, such as the  7 day loans in the Student Collection, and may only be borrowed for this amount of time, although they may be renewed as long as no-one else has reserved them. Short Loan books can be borrowed for 4 hours at a time, or overnight, and cannot be renewed, although they can be returned and checked out again as long as no-one else has booked them. Most other books in the Library can be borrowed for 12 weeks by students and staff.

Q: How do I know when my books are due back?

A: When you check out your books, a receipt will be emailed to your University email account, telling you when they are due back. Alternatively, you can view your library record online through the Library website or at the self-service machines on the Ground Floor.

Q: How can I renew my books?

A: Books can be renewed online, through the My account option on the Library website, at the self-service machines on the Ground Floor, or over the phone (01206 873192, Mon-Fri 9am-9.40pm, Sat 9am-5.40pm, Sun 2pm to 6.40pm in term-time & Mon-Fri 9am-5.10pm in vacation). Books cannot be renewed if they have been reserved by another user. You do not have to wait until the due date before you renew items. For more help with renewals see the Renewals help page.

Q: I can't renew my books online. Why not?

A: If you have fines of more than £15 or your book has been requested by someone else, you may not be able to use online renewals until the fines are paid. For more help with renewals see the Renewals help page.

Q: What happens if I bring my books back late?

A: We no longer charge fines for overdue books, unless they have been recalled by another reader or are in the Short Loan collection. Fines are charged at the rate of £2.50 per item per day, if the book has been recalled by another user. Short Loan fines are £1 per hour, or per part of an hour. If you accrue fines of over £15, you will not be able to borrow any more books until the fine has been reduced. Fines can be paid at the Helpdesk or online (see below).

Q: Can I pay fines online?

A: It is possible to pay fines online via myEssex. Click on myAdmin and then web payments in the my money section. You will then need to use the webpay method to make an unspecified payment for the amount that you owe the Library. It is then necessary for you to contact the Library by emailing libline@essex.ac.uk to advise us that you have made the payment so that we can clear your library record as this does not happen automatically.

Webpay web page http://www.essex.ac.uk/webpay/

Q: What is a recalled book?

A: Any book may be recalled from you, if it is requested by another reader. You will be sent a recall notice by e-mail, giving you seven days from the date of the notice in which to return the book. (If the original due date falls within this period, then the book remains due on the original date.) An overdue recalled book incurs fines at the rate of £2.50 per day from the date that the book is due. If you borrow a book which already has another hold on it, the book will be issued for seven days only. Please note that it is your responsibility to read your e-mails regularly.

Q: I have received an email to say MY BOOK is now due back earlier THAN THE DATE ON MY RECEIPT. Why can't I keep the book until the original date?

A: The book has been reserved by another user, so the due date has been brought forward. This is to ensure that as many users as possible can benefit from the shared resources in the Library. You will usually have at least seven days from the date of the email to return the book. If you still need the book, you can make your own reservation on it once you have returned it.

Q: How do I reserve a book that is out on loan?

A: If the book you require is already on loan, click the On loan? Recall it link on the record for the book you want to reserve. For more help with reservations see the Request a hold help page, see also: Recalls help page in the Classic catalogue.

Q: How will I know when the book I have reserved is ready for collection?

A: The Library will send you an email to say that the book is waiting for you. It will be reserved at the Service Desk for you for seven days. You can collect it from the hold shelf on the Ground Floor of the Library and check it out at a self-service machine.

Q: How do I borrow Short Loan items?

A: Items in the Short Loan Collection may be borrowed for 4 hours or overnight from 4 hours before the Library closes (usually due at 10am the next day). The Short Loan Collection is in the green cabinet on the Ground Floor.

Q: Can I borrow books over the vacation?

A: Books may be borrowed during the vacation, subject to the usual borrowing arrangements. The rules for requests and recalls will apply all year round, including vacations, so you may find you have to return books earlier than the date originally stated. Look out for emails from the Library to check if a book has been recalled.

Q: How do I return a book?

A: Items can be returned using the book returning machine on the Ground Floor of the Library. This can be accessed from inside the building during opening hours, or from the outside when the building is closed (you will need to scan your card to use the outside return slot). Return books by placing them into the machine one at a time.

Q: I am unable to return my book in person. Can I post it back?

A: If you are unable to return recalled items to the library in person you can post them to this address:

C/O Library Helpdesk
The Albert Sloman Library
University of Essex
Wivenhoe Park
CO4 3SQ

Please post in time for the item/s to arrive on due day if possible. We will revise any fines to the day of posting. All your posting options can be found at the following link: http://www.royalmail.com/personal/sending-mail

Q: I've lost my Student card. What should I do?

A: You must let the Library Helpdesk know IMMEDIATELY if your card has been lost, so that the Library can stop anyone trying to use it illegally. You should also let the Student Services Hub know so they can issue you a replacement card. You cannot borrow from the Library without your student card. Please treat your student card in the same way you would a credit card; do not lend it to someone else or ask a friend to take books out for you on their card.

Q: I've lost one of the books I borrowed from the Library. What should I do?

A: You should let the Library Helpdesk know as soon as possible. If you cannot find the book, you will be charged the replacement cost of the book plus an administrative fee.

Q: I returned all of my books to the Library, but when I check my Library record, it shows I still have one book out. What should I do?

A: Check the shelves in the Library to see if the book is there. If so, bring it down to the Library Helpdesk so it can be checked in from your record. If it isn't there, check again that you do not have it and then explain the situation to the Library Helpdesk staff who will keep checking the shelves for the book.

Q: I'm a new member of staff at the University. How can I borrow from the Library?

A: New members of staff are automatically registered with the Library once they have signed their contract at Human Resources and received their Campus Card. The Campus Card also serves as a Library card for borrowing. Visiting academics will need to visit the library to have a card created for them, we will require a letter from the department concerned to confirm who you are and your local address.

Q: How do I use the Library photocopiers/SCanners/printers?

A: You need printing credit to be able to photocopy and print, you can buy credit for this online on the ITS website. Printing and photocopying cost 5p for black and white and 35p for colour, whilst scanning is free. The printing is set to default to black and white but you can choose to print to either, there are instructions by each multi-function device which tell you how to use the them to scan, print or photocopy and how to follow copyright law.

Finding Items in The Library and Using The Library Search (Encore/Classic catalogue)

Q: How do I find the book I want in the library?

A: Watch our video on finding books.

All of the books in the library are listed as part of our website and can be searched using Encore or the Classic catalogue. Catalogue terminals on the Ground Floor and upper floors of the Library provide access to the Classic catalogue, and Encore can be searched from the PCs in the Student Collection. Both searches can be accessed on the web at http://encore.essex.ac.uk (Encore) and http://serlib0.essex.ac.uk (Classic catalogue). Once you have identified the book you want, make a note of the Classmark and the Shelved At information. Short Loan books are shelved on the Ground Floor, Student Collection books can be found on the First Floor. For most other items, you can check which classmarks are on which floors here.

Q: The item I want is out on loan (e.g. Availability shows as "DUE 12.12.14"). How can I get hold of it?

A: Items which are on loan can be requested by clicking on the On loan? Recall it button in Encore search. For more help with reservations, watch our video on holds or see the Request a hold page for an Encore search. See also: Recalls help page in the Classic catalogue.

Q: What does "RESERVED" mean?

A: When an item's availability shows as "Reserved", this means that someone has requested the item, and it is waiting for them to collect it from the hold shelf on the Ground Floor. It is possible to look at items which are "Reserved", and to photocopy from them, but they must subsequently be returned to the Library Helpdesk.

Q: What does "Just Catalogued" mean?

A: When an item's availability shows as "Just Catalogued", this means that it has recently arrived in the Library and should be available from the shelves within the next couple of days.

Q: What does "Being processed for stock" mean?

A: When an item displays the message "being processed for stock", this means that it has recently arrived in the Library but has not yet been fully catalogued. These items can be requested by clicking on the On loan? Recall it  in Encore search.

Q: What does Store A/B/C/D mean?

A: Most of the material in the Library is available from the open shelves, however some items are kept in closed stores. To access these items, you need to request them in advance, using an online Store request form, and we will try and get it for you as soon as possible. This service is usually only available on weekdays 9am-5pm.

Q:  How do I know where to find the item I want in the Library?

A: First search Encore or the Classic catalogue for your item, then make a note of the Classmark  and the Shelved At information. All items in the Library have a "classmark" which reflects the subject of the item and determines where in the Library it is shelved. Most classmarks are a combination of letters and numbers. There are signs all around the Library that explain which classmarks are on each of the main floors and there is more information on the classification scheme here. Items which are "Shelved At" Short Loan may be found on the Ground Floor, items which are "Shelved At" Student Collection may be found on the First Floor.

Q: I've found the classmark for the item I want. How do I know which floor to go to?

A: Check the Shelved At information. If the book is Shelved At Short Loan, it will be on the Ground Floor. If it is Shelved At Student Collection, it will be on the First Floor. For other books, the Shelved At information will tell you which floor to go to. There are also signs all around the Library, on the landings of each of the main floors, which explain which classmarks are located on which floors. More information on the classification scheme is available here.

Q: Where are items which have the classmark "XD"?

A: Items with an "XD" classmark are part of the Library's photocopy collection. XDs on reading lists are kept behind the Service Desk on the Ground Floor. To access these items, tell a member of staff at the Service Desk the four or five figure number which makes up the rest of the classmark.

Some XDs are kept in the basement. Ask for Store items at the Library Helpdesk on the Ground Floor of the Library or fill in the online request form.

Q: The item I want is not on the shelf, even though encore says it is "In Library". What can I do?

A: It is possible that someone else may be using the item within the Library, or that it may have been recently returned and has not yet been re-shelved, so it is worth checking the trolleys opposite the entrance to the paternoster on the Ground Floor, and those on the floor itself. If you still cannot find the item, fill in a white reservation card, available from the library helpdesk, and tick the box marked "Available but not on shelves".

Q: I can't find the item I want on ENCORE/CLASSIC CATALOGUE. What can I do?

A: It may be that you need some further guidance on using the Library searches, and how they work. Watch our video on finding books or have a look at the Encore guide and/or the help pages in the Classic catalogue.

It may also be the case that the reference to the item you have is incorrect or incomplete, and you may need to go back to the place where you got it from and check the details.

However, it may be that the Library does not actually have the item you are looking for. In this case, please let us know. You can do this by suggesting that the Library purchases the item, using the online book suggestion form (or a pink card from the Service or Information Support Desks) or requesting the item from Inter Library Loans.

Q:  The item I want is shelved at "East 15". What should I do to get hold of it?

A: This item is held in the library at the East 15 Acting School at the Loughton campus. If you are a student or member of staff at East 15, you can visit the library there to check availability and to borrow items. For more information on facilities, see the East 15 library page. If you are based at either Colchester or Southend, please check Library search and/or the Essex Libraries catalogue to see whether there are copies held at either of these locations. If no copies are held at the relevant library, please use the online book suggestions form to request that a copy be purchased for the relevant library and reserved for you.

Q: Can I still have access to the library if I am intermitting?

A: Taught course students : will continue to have some Library access while you are intermitting on the following basis: you will have online access to a restricted set of e-resources which you can access remotely and you will be able to borrow up to five books at a time.

A: Research students : You will have some Library access in the term before you are due to return from intermission on the following basis: you will have online access to a restricted set of e-resources which you can access remotely and you will be able to borrow up to ten books at a time.

E-Resources (databases, e-journals & e-books)

Q: How can I find out the password for a particular database?

A: The Electronic Resource and Database Menu contains details of the major databases which are available through the Library, including whether or not a password is needed, and links to what the password details are. Most databases can be accessed by entering your University of Essex username and password, whether you are on or off campus. See also Help with accessing e-resources.

Q: How do I get an ATHENS password?

A: You do not need an ATHENS password to access our e-resources. The majority of our e-resources will require just your usual University of Essex login, if you access via the Library website or Encore. If you are accessing a resource via a third party website or resource e.g. from a Google search, look for the 'institutional login' or 'Shibboleth login', this again requires your usual University of Essex login - for more information on this login see: Guide to the UK Access Management Federation login

Q: Can I access a particular database from off-campus?

A: This information can be found on the record for each individual database - use the E-Resource and Database menu to find the resource you want. See also Help with accessing e-resources.

Q: How do I get help in using a particular database?

A: This information can be found on the record for each individual database - use the Electronic Resource and Database Menu to find the resource you want. See also Help with accessing e-resources.

Q: I cannot access the online version of the journal I want. How do I get access?

A: If you are experiencing difficulty accessing an online journal, you may want to use the Journal title search in the Classic catalogue to check whether we have access to the particular volume/year you are interested in. If our holdings cover the particular issue or article you wish to access and you are trying to access the journal from a PC on campus, please contact libline@essex.ac.uk with the details of what you are trying to get through to. If you are trying to access a journal remotely (i.e. off -campus) it may be worth looking at Help with accessing e-resources before contacting libline@essex.ac.uk

Q: I'm being asked for a password to access an online journal. What should I do?

A: The majority of Library online journals require your University username and password for off-campus access. In addition, some journals have a unique login, details of which can be found in the record for that journal - click on 'get login'. If this does not apply, it may be that the Library does not have an online subscription to that journal - search for the title of the journal using the Journal title search in the Classic catalogue to check. If you are still having problems, please contact libline@essex.ac.uk with the journal title and volume details.

Q: Can I download or print from an e-book?

A: Most e-book providers allow you to copy & paste selected text, or print a limited number of pages. However, printing the entire eContent or large sections of an item violates copyright laws and precautions are taken by the e-book provider to protect those copyright laws. If a suspicious usage pattern indicates excessive printing or copying, the activity is logged and you will be contacted.

Q: Can I download An e-book to my kindle?

A: If your Kindle has wireless access to the internet you should be able to use the Library search, Encore, and may be able to read some of the resources we have available, depending on what additional software is required. Many of our online resources require the use of Adobe software (PDF files), which you may not be able to use on your Kindle. However, some are available as web pages (HTML files) which you should be able to read on your Kindle with no problem. This varies from resource to resource. For example, Dawsonera books (one of our main providers) are not currently compatible with e-readers, but they are working on this.  If you come across any particular resources that you want to access, then contact libline@essex.ac.uk for a specific answer for the resource in question.

Using Computers located in The Library

Q: Where can I access my University email/word processing facilities in the Library?

A: All of the computers in the Library have Word and Outlook on them. You can also access Webmail from the University website.

Q: How do I change my network password?

A: You can use the Password Change web form at https://www.essex.ac.uk/password/  (accessible on or off campus) or you can use the password change program on any University managed Windows PC by logging in with:

  • Username: pwchange@essex.ac.uk
  • Password: changepw

See https://www.essex.ac.uk/password/faq.aspx for full details

Q: How do I know how many printing credits I have left?

A: If you're logged into a PC in the Library, you should have a small program running in the bottom right hand side of the screen called Papercut. You can click the Details link which will take you to a web page with all your personal print accounting details on it. Alternatively, click here for the same.

Q: How Do I buy printing credit?

A: Credit can be purchased online through the IT services website here, or from the Start menu, choose Accessories, then Purchase printer credit online. You can also buy credit using cash from the self-service kiosk at the IT Services Helpdesk in the Silberrad Student Centre.

Q: Where will my printing come out in the Library?

A: There are 15 printers in the Library: 2 in the Library Reading Room, 2 in the library entrance floor, 2 in the Student Collection on Floor 1, and two on each floor on Floors 2-5 (1 in the North wing and one in the south wing). When you send something to print in the Library you can just collect your print from any printer using your card.

Q: My document has not printed. Why?

A: If the document you sent to a printer in the library has not been printed:

i. check you have credit in your printing account. If you're logged into a PC in the Library, you should have a small program running in the bottom right hand side of the screen called Papercut. You can click the Details link which will take you to a web page with all your personal print accounting details on it. Alternatively, click here for the same.

ii. check that the printer does not have any faults. If the printer has a fault and the fault has been reported by the Library to IT services, the printer will have a notice on it. If there is no notice, check the display screen on the printer, if it needs paper, toner or has any other message on the screen, report this to the Help Desk on the Ground Floor.

iii. large documents, graphic intensive documents or large pdf documents can sometimes take a while to spool into the printer, usually if this is happening the message processing data... or Job for [username] appears repeatedly on the printer display screen.

For more information, see the IT services page on printing.

Q:  Can I access the University's wireless network from the Library?

A: The University's wireless network is available from all floors of the Library. Further information on registering and connecting is available from the IT services website.

Q: Can I print to the Library printers using my wireless device?

A: There are two ways to print to a wireless device:

1. Staff/students with an iPhone, iPod touch or iPad can now print to any of our lab printers at Colchester, Southend and East15. The only pre-requisite is the installation of the PaperCut app and that the device is connected to Eduroam. More details/instructions here – http://www.essex.ac.uk/it/computers/printing/default.aspx  

2. Web print – Staff/students with a laptop/Android can upload files for printing using our new ‘Web print’ service. You navigate to https://papercut.essex.ac.uk/app > log in using your University login/password, click ‘Web print’ on the left hand side and follow the instructions.

Q: Can I print IN COLOUR IN THE library?

A: There is no colour printer in the Library. You can print in colour using the printer in Lab C, or by sending a job to the IT Helpdesk colour printer via Web Print. You navigate to https://papercut.essex.ac.uk/app > log in using your University login/password, click ‘Web print’ on the left hand side and follow the instructions.

Q: Why can't I access online reading lists in the ONLINE RESOURCE BANK (ORB)?

A: When trying to access online reading lists in the ORB, you will be prompted to enter your University network username and password. You may need to type CAMPUS\ in front of your username in order for your username and password to be accepted. If you have typed in your username without CAMPUS\, the system may add some other information in front of your username. Delete this, and put CAMPUS\ in instead and try again.

Q: My keyboard seems to have switched language. How can I switch it back?

A: There are two ways to switch languages. You can either click the language bar which appears in the bottom right corner of the task bar (it usually displays as EN for English) and choose any of the languages available OR if you press Alt and Shift repeatedly, you can cycle through all the available languages on the PC until you find the one you want.

Theses

Q: How do I find out details of theses which have been produced by my department in the past?

A: The Library receives all PhD and MPhil theses, and a number of theses from other categories. More information about how to search for theses is available from the Essex Theses page, including links to listings by department.

Q: How do I get access to theses once I have found one that I want to look at?

A: Theses are kept in the stores and may only be consulted in the Library. Fill in a form at the Service Desk or use the online Store request form to ask for a thesis from store.

Q: How do I look for theses produced by institutions other than the University of Essex?

A: Three databases can be used to look for theses: British Library EThOS (UK Higher Education theses, many in full text), Proquest Dissertations and Theses (U.S. bias) and Index to Theses (U.K. bias). For further information, see the Databases & E-Resources menu.

Q: I need to arrange to have my thesis bound. How do I go about this?

A: From 1st October 2016 the Library will no longer be accepting bound copies of theses, nor will we be able to provide binding services. All theses will be submitted directly in digital format to the University's Research Repository.

Q: How should I prepare my thesis to be bound?

Guidelines are available on the Academic Section site under 'Thesis or Dissertation Submission – Guidance Notes' on:
http://www.essex.ac.uk/students/exams-and-coursework/ppg/pgr/default.aspx

Q: How should the title page be laid out?

A: The title page should be laid out as in the image below:

Image of the layout of a thesis title page

The date should be the date when it is submitted for the final exam

Q: How should the line-spacing of the pages be set?

A: The line spacing should be set to double spacing.

Q: What information do I need to provide in a covering letter to withhold permission to consult the thesis for the possible five year period?

A: As of 1st October 2016, the Research Repository will deal with all thesis submissions. Therefore you will need to contact them regarding restrictions on use of your thesis.

Q: How can I make my theses available to others?

A: If your thesis was submitted to the Research Repository, it will be available to view there. Unless you decide to restrict your thesis, we will assume that you agree to the details being made publicly available through the Library Catalogue and ETHOS. If anyone requests a copy of your thesis through ETHOS, then a digital copy will be made available on the ETHOS system. Further information about the project is available here

Q: How do I get my award?

A: On receipt of your thesis copies we will inform the Student Services Hub and they will then send you your letter of award, you will need to contact them to find out how long it will take for them to send this out.

Accessing other libraries

Q: When I am at home during vacations, can I use my local University Library?

A: Undergraduate students and postgraduate students following taught courses at UK and Irish universities and HE colleges will normally be granted reference use of other higher education libraries free of charge during the vacations of the host institution. For more details, see the Visiting other libraries page.

Q: I've heard that the Library is a member of SCONUL Access. What benefits does that have for me as a student at the University?

A: SCONUL Access is a reciprocal access scheme under which particular categories of users are permitted to borrow books from other libraries participating in the scheme. This scheme replaces UK Libraries Plus and SCONUL Research Extra and carries forward the basic principles of these schemes.

SCONUL Access provides borrowing privileges for most:

  • academic staff on open or fixed term contracts
  • postgraduate research students registered for a PhD, MPhil or similar qualification
  • part-time, distance learning and placement students
  • full-time postgraduates

SCONUL Access also provides for a reference only service for most:

  • full-time undergraduate students
  • staff of a few higher education libraries not participating in the reciprocal borrowing arrangements

If you would like to avail of the services available under this scheme, please go the SCONUL Access website and apply online. Please be aware that some member libraries may not offer access to all categories of user. Check the information on the SCONUL Access website for the libraries that you are interested in to find out if you are eligible to use their facilities. For more details, see the Visiting other libraries page.

Finding and using journals and journal articles

Q: Where can I find the most recent issues of journals?

A: The most recent issues of the journals which the Library subscribes to are kept on Floors 2-5 depending on the classmark.  Check the "Latest Received" information for the journal to find more information.

Q: How can I tell which volumes of a particular journal the Library has?

A: Search Encore or the Classic catalogue for the journal title, then check the holdings/available online information. For example, if the Holdings information says "Vol. 1- 1974-", this means we have from volume 1 onwards in the Library. To find out which is the most recent issue received by the Library, look at the information labelled "Latest Received". If we have access to any online issues of the journal, this information will be included in a separate record, in which there will also be a link to access the online holdings. You will usually need to enter your University username and password to get through to the online issues.

Q: I've checked on the shelves upstairs, but the issues of the journal that I want are not available? Where are they?

A: It may be that the issues you want have been sent off to be bound together into one volume. To find out whether this is the case, click on the "Latest Received" information in the record and see whether the boxes for the relevant issues are marked "To Bind" or not. Items usually take two weeks to return from being sent to binding.

Q: I cannot access the online version of the journal I want. How do I get access?

A: Search Encore or the Classic catalogue for the journal title to check whether we have access to the particular volume/year you are interested in. If our holdings cover the particular issue or article you wish to access and you are trying to access the journal from a PC on campus, please contact libline@essex.ac.uk with the details of what you are trying to get through to. If you are trying to access a journal remotely (i.e. off -campus) it may be worth looking at Help with accessing e-resources before contacting libline@essex.ac.uk.

Q: I'm being asked for a password to access an online journal. What should I do?

A: The majority of Library online journals require your University username and password for off-campus access and it is usually necessary to access them via the Library website using Encore or the Classic catalogue in order to be prompted to log in. In addition, some journals have a unique login, details of which can be found using Encore/Classic catalogue - click on *get login*. If you are accessing the journal from a third party website, such as a search engine, it may be possible to log in using an alternative or institutional login - see Guide to UK Access Management Federation login for details .If this does not apply, it may be that the Library does not have an online subscription to that journal - you can use the Journal title search in the Classic catalogue to search for the title of the journal to check. If you are still having problems, please contact libline@essex.ac.uk with the journal title and volume details.

Q: The Library does not subscribe to the journal that I am interested in. What should I do?

A: First double check to make sure the Library does not have a subscription. It is necessary to access some online journals through the links in Encore/Classic catalogue, rather than from a search engine, in order to be recognised as a member of the University of Essex. If the journal does not appear when you search for it using the Journal title search in the Classic catalogue, you can request specific articles via Inter Library Loan. If the journal is of particular relevance to your studies, you may want to ask your Head of Department, or departmental Library representative to request that the Library takes out a subscription. Please note that it is not always possible for the Library to take out new subscriptions, and that the department may be asked to identify journal subscriptions for cancellation in order to offset the cost of new subscriptions.

Q: How do I find journal articles on a particular subject?

A: The Library subscribes to many different journals, both in print and online. The Library search, Encore, searches within some of the major online resources that the Library subscribes to, and will show some relevant articles for each search you carry out. You can also do an Articles only search in Encore by clicking on "Articles" at the top of the screen. However, you may also want to search a specific resource accessible from the Databases & E-Resources menu. Some of these resources are very general in scope (such as Web of Science), and some are more subject specific. To find out which resources are relevant to your subject area, see the subject listings of databases on the Databases & E-Resources menu, or go to the subject resources page for your department (see Library home page for links). For more help in this area see the Information skills pages.

DVDs, Videos, Audio Materials, Exams Papers & Microfiche/film

Q: How can I find out which films the Library has on DVD and video?

A: Clicking on DVDs or videos from the A-Z index of the Library website will take you to an alphabetical list of all DVDs or videos. Alternatively, a classmark search in the Classic catalogue for "DVD" or "Videotape" will also bring up a list. You can also choose to limit most Classic catalogue searches to DVDs and videos by choosing this option from the drop-down which usually reads "View Entire Collection", or choose DVDs and videos from the facets on the left hand side of an Encore results list. You can also browse DVDs on Floor 5. Most videos are kept in store and must be requested using the store requests form once you have identified something you want. .

Q: Where can I watch DVDs/videos in the Library?

A: There are DVD and video players in the Student Collection on the First Floor, on the left hand side of the room. In addition you can watch DVDs on the PCs on a number of PCs in the Large Reading Room. Some of these PCs are set to play Region 1 DVDs, and some Region 2. Check our map for more details. Headphones for use with the players/PCs are available from the Service Desk.

Q: I'm having problems watching a DVD. What is going wrong?

A: Check what region the DVD is by looking at the label inside the case. If it is a Region 1 DVD and the DVD player you are using is not set up as multi-region, or as the region you are trying to watch, then this may be the reason why it is not playing. See our map to find out where you can watch different DVD regions in the Library.

Q: How can I look at past exam papers?

A: Past exam papers are available online as part of the Online Resource Bank (ORB)

Q: ENCORE says that the item I want to look at is on microfilm/microfiche. How do I get hold of it, and where can I look at it?

A: Microfilms and microfiche can be requested from the Inter-Library Loans desk on the First Floor. If you want to look at newspapers on microfilm, it is useful to know which month/year you want to look at. If you want to look at parliamentary papers on microfiche, you will need to know the command paper or House of Commons paper number (from 1979/80 onwards) or the sessional volume and page number (from 1801-1978/79). Equipment for looking at microfilm and microfiche is available on Floor 1. Ask at the Inter-Library Loans Desk if you need assistance.

Q: I want to print out from microfilm/microfiche. How can I do that?

A: There are printers for microfilm/microfiche available on the First Floor. You will need printing credit to operate the printers. Ask at the Library Helpdesk if you need assistance.



Enquiries

Library
The University of Essex
Wivenhoe Park
Colchester
Essex
CO4 3UA
+44 (0) 1206 873192
libline@essex.ac.uk